Privacy Policy

Information We Collect

At Flraftex, we collect information that helps us provide better cybersecurity services and system support to our clients. The types of information we gather depend on how you interact with our services and what you choose to share with us.

How We Use Your Information

Your information helps us deliver reliable cybersecurity services and maintain secure systems for our clients. We use the data we collect in several specific ways that directly support our service delivery and your business needs.

Service Delivery

We use your information to provide cybersecurity system support, perform security updates, monitor system health, and respond to security incidents. This includes analyzing your system configurations to recommend appropriate security measures and updates.

Communication

We use your contact information to send you important security alerts, system update notifications, service announcements, and respond to your support requests. We also use it to schedule maintenance windows and coordinate service activities.

Service Improvement

We analyze usage patterns and feedback to improve our cybersecurity services, develop better support processes, and create more effective security solutions for our clients.

Information Sharing and Disclosure

We understand that your business information is sensitive, especially when it comes to cybersecurity. We're very careful about when and how we share your information, and we never sell your personal data to third parties.

Your Rights and Choices

You have several important rights regarding your personal information. We respect these rights and have established clear procedures to help you exercise them. Here's what you can do and how to do it:

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. Simply contact us at [email protected] with your request, and we'll respond within 30 days with the information or corrections you've requested.

Data Deletion

You can request that we delete your personal information, though we may need to retain certain data for legal compliance or legitimate business purposes. We'll explain what we can delete and what we need to keep when you make your request.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that you'll still receive important service-related communications even if you opt out of marketing messages.

Data Security and Protection

Given our expertise in cybersecurity, we take data protection very seriously. We implement multiple layers of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

We use industry-standard encryption for data transmission and storage, secure server configurations, regular security audits, and access controls that limit who can view your information. Our systems are regularly updated with the latest security patches.

Operational Security

Our team follows strict security protocols, including background checks for employees with data access, regular security training, secure data handling procedures, and incident response plans for any potential security issues.

Physical Security

Our servers and data centers have physical security measures including restricted access, surveillance systems, and environmental controls to protect against both digital and physical threats to your data.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

International Data Transfers

While Flraftex is based in India and primarily serves the Indian market, some of our service providers and cybersecurity tools may be located outside India. When we transfer data internationally, we ensure appropriate safeguards are in place.

We only work with international service providers who meet strict data protection standards and have appropriate legal frameworks in place for protecting Indian citizens' data. Any data transfers comply with Indian data protection laws and international best practices.

If you have concerns about international data transfers related to your specific cybersecurity services, please contact us to discuss the specific measures we have in place for your data protection.

Children's Privacy

Our cybersecurity services are designed for businesses and organizations, not for children under 18. We don't knowingly collect personal information from children. If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. The effective date at the top of this policy indicates when it was last updated.

If you continue to use our services after changes are made to this policy, you're indicating that you accept the updated terms. If you disagree with the changes, you can contact us to discuss your concerns or discontinue using our services.